TDS GTN popups blank in XPlane 12

[fischerse]

I am using the Just Flight Piper Archer iii in XPlane 12 and just installed TDS GTNXi.

When I click Power On in the Garmin Trainer Avionics Demos or Aircraft Trainers, everything seems to work fine there, but in XPlane when I do plugins > TDS GTNXi > GTNXi1 > Show Window the GTNXi750 window appears but is blank.  Same for GTNXi2.  My avionics are powered on (built-in GNS 530 is working).

I am using version 1.0.1.7 of the TDS GPS Manager.

Looking at the Garmin Aviation Trainer Launcher > Version Manager, I have version 3.10.3.0 of the Garmin Launcher (which was the version recommended by TDSGPSManager.exe), with version 21.3.7.0 of GTN Xi, version 20.42.2.0 of GTN Xi, and version 3.62.2.0 of TXi.  I wasn't sure from the instructions if there were specific versions of GTN Xi I needed to install.

Oddly, after attempting a re-install, the TDS GPS manager is showing that GTNXI PC Trainer is Not Installed, with Available Version: 20.42.2, even though the Version Manager in the Garmin Launcher shows 20.42.2.0 as installed.  Clicking Download and Install for GTNXI PC Trainer in TDS GPS Manager says to Please Select the Desired Component GTNXI Trainer, but the only active button available is the Back button.  I don't think I was seeing this odd behavior in my initial install.

I did a quick check with several of the built-in XPlane 12 planes and saw the same behavior, so I'm thinking this is not specific to my Just Flight plane.

I'm kind of stuck at this point (despite being a software engineer!).  I did try searching the forums; I tried reinstalls, reinstall as admin, etc. but might have missed something.   Any other diagnostic suggestions?

Thanks!

[adminOwner2]

Hello,

After a failed test in X-Plane, please provide us with the log file from My Documents:
TDSGTNXPlaneLog.txt

As well as the antivirus used.

Not to worry, we will find a solution, we always do.

[fischerse]

Hello,

After a failed test in X-Plane, please provide us with the log file from My Documents:
TDSGTNXPlaneLog.txt

As well as the antivirus used.

Not to worry, we will find a solution, we always do.

Sounds good!  

I'm using Norton 360 as my AV.

I've attached the TDSGTNXPlaneLog.txt file.  I noticed an error in the log starting GTN_Simulator.exe.  

I verified the file is there at the specified path (C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__21_03\app-21.3.7\bin) and tried starting it manually with double-click.  Nothing happened.  Tried running it as admin.  Same result.  Checked the Windows Event Viewer and see this:

Faulting application name: gtn_simulator.exe, version: 21.3.7.0, time stamp: 0x69123fc0
Faulting module name: KRNL_SIM.dll, version: 21.3.7.0, time stamp: 0x69123f1c
Exception code: 0xc0000409
Fault offset: 0x000febec
Faulting process id: 0x654
Faulting application start time: 0x1DCE2F629FB9347
Faulting application path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__21_03\app-21.3.7\bin\gtn_simulator.exe
Faulting module path: C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__21_03\app-21.3.7\bin\KRNL_SIM.dll
Report Id: 879b93fa-82e0-42eb-b61a-67864e270e6d
Faulting package full name:
Faulting package-relative application ID:

However, I verified again that the Garmin Launcher and avionics sims seem to work OK if I start everything via the Launcher:
C:\Program Files (x86)\Garmin\Trainers\Launcher\Aviation_Trainer_Launcher.exe.

Thanks!

  TDSGTNXPlaneLog.txt (Size: 1.54 KB / Downloads: 1)

[adminOwner2]

Hello,

Thank you, this is an antivirus issue blocking the GTN Simulator process from starting. Due to the nature of this, please contact us via email for the fix:
support@tdssim.com