gtx xi series trainer has stopped working

[monty1510]

Hello,

Unfortunately you have removed and uninstalled the PC Trainer, which was not necessary. Please re-install the base Aviation Trainer Launcher V3.10.3.0 and the GTNXi PC Trainer component V20.42.2.

Then from within the TDS GPS Manager reinstall the TDS GTNXi Pro for MSFS V1.3.0.1

hello 

Sorry for the long delay.   i have recently had to do fresh in stall for windows 10 and msfs 2020.  i also downloaded an ran the tds gps , manager.  install all parts aviation trainer, gtxi pc trainer and the tds gtnxi.  then i ran msfs, and tried to fly the pc 12 that was also install new.  after sitting it the cold dark cockpit, i selected the ipad to turn on the gtnxi , and loadup, but when i turned on the power, it stayed black. no display.  did i miss something during install?

I would really like to get this working again.. i loved flying with this add on in the pc12.  i have spent hour in the plane just learning how to make the gtnxi work for me.  the information it provides makes the game just a little more enjoyable.

screen shot

Hello,

Let's try this: with MSFS closed, please start the TDS GTNXi Pro from the desktop shortcut, then click on the GTN750Xi button. Does the screen light up?
If it does not, then provide u with the log file from My Documents: TDSGTNXiExeLog.txt

Please let us know of the antivirus used.

Not to worry, we will find a solution, we always do

On my desktop there is a shortcut file called TDS GTNXi Flight Sim.  when i click on it window opens and give my a choice of the 750 or 650.. i choose 750 and a window opens, but nothing is displayed just black screen.   i have attached the log .. its very short.

[adminOwner2]

Hello,

Thank you for the log file, please provide us with the antivirus used, so we can walk you through adding an exclusion which will solve the issue, as described by the log file.

[monty1510]

Hello,

Thank you for the log file, please provide us with the antivirus used, so we can walk you through adding an exclusion which will solve the issue, as described by the log file.

sorry,missed about that.  i use avast program 25.12.10659g (build 25.12.10659.962)

[adminOwner2]

Hello,

Please set a general avast exclusion for the process (disable all shields, advanced options)
C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_42\app-20.42.2\bin\GTN_Simulator.exe

https://support.avast.com/en-us/article/...usions/#pc

This should solve the issue.

[monty1510]

EXCELLENT!!!. works perfectly. did a flight from cyhm to cyyb last night, flawless. thank you for the assist.

[adminOwner2]

Hello,

We are glad to hear this, please enjoy the TDS GTNXi Pro!

Best regards.